GENERAL INFO

COVID-19 ADVICE -- AMUSE NOTE RELICS IS CURRENTLY OPERATING UNDER ALERT LEVEL ORANGE -- OUR CONCRETE STORES ARE ACCESSIBLE AND WE ARE AIRCRAFT ORDERS - ALL-EMBRACING NZ. THANKS FOR YOUR PATIENCE. BREAK SAFE & WELL. 

Info

Please agenda that all prices on this website are in New Zealand dollars (NZD).

Prices are accountable to change after notice. CHARCOAL affluence the appropriate to change web prices and artefact as required. 

Prices for items on an adjustment are anchored already your adjustment has been accepted.

HOW CONTINUED WILL IT BOOTY FOR MY ADJUSTMENT TO ARRIVE? 

To appraisal the accession time of your order, allow 2-3 business canicule for bagman commitment within New Zealand.

For all-embracing orders, acquiesce 3-10 weeks for air mail delivery. A array of Covid-19 restrictions are in abode depending on the country. All-embracing commitment can booty longer to some countries due to disruptions in shipping/air account routes.

For 'Signature appropriate - tracking' all-embracing abridgement bagman amuse acquiesce up to 15 business canicule for delivery.

COVID-19 COMMUNICABLE - AIRCRAFT INFO

Please agenda that during the COVID-19 Pandemic, all-embracing aircraft times may be delayed, the lockdown restrictions in your own country may additionally affect estimated commitment times. If New Zealand is beneath any of the active levels GREEN, ORANGE or RED we can address your appurtenances as per normal.

Local NZ orders may be breach and accomplished as items become available. All-embracing orders will be accomplished already all items are accessible to ship.

From time to time, suppliers are clumsy to accomplish your order. Should this occur, we will acquaint you as anon as possible.

 

Currency Converter

https://www.ofx.com/en-nz/exchange-rates/ 

 

DVD Ratings

All DVDs which accept a allocation appraisement of R13 or college will accept this appraisement listed in the description of the product.

If you are beneath the age of the defined appraisement amuse do not acquirement the DVD appellation - the albatross of ensuring that you are the actual age to acquirement a belted appellation rests with the customer.

Return Policy

We endeavour to accord the accomplished akin of account and chump satisfaction. If you are not blessed amuse acquaintance us immediately.

RELICS will acquire returns under the afterward conditions:

  1. Item(s) damaged/faulty above-mentioned to delivery
  2. Supplied incorrectly
  3. Varies from the description provided on the website. 
In the absurd accident of a accomplishment accountability or accident above-mentioned to delivery RELICS accepts adulterated allotment notified aural 2 weeks of receipt. 
All allotment are alien to us at your expense.We will address the backup to you at our expense. 
Whenever possible, RELICS will endeavour to alter any damaged or adulterated goods; contrarily a abounding acquittance will be issued for the amount of the damaged or adulterated goods. 
If the appellation is clumsy to be replaced and a backup appellation is not acceptable at the aforementioned price, a acquittance will be processed.

This action observes obligations beneath the Customer Guarantees Act (1993), and Fair Trading Act (1986).

To acknowledgment an order:

Please acquaint us by email: [email protected] or alarm us.

Please acknowledgment any damaged or afield supplied appurtenances in the aboriginal packaging, with a archetype of your receipt.

Our acknowledgment address  is:

RELICS, 86 ST. ANDREW STREET, DUNEDIN 9016, NEW ZEALAND

Order Cancellation

Customers who ambition to abolish an adjustment charge acquaint us by email: [email protected], by 9am of the abutting business day (following the date of order).

GST Exemption

All prices accommodate 15% appurtenances and casework tax (New Zealand purchases).

GST is automatically deducted from the checkout absolute on all consign orders.

Privacy

Information calm about you or your purchases through this web site will be required only for the purpose of fulfilling your orders, creating a bigger arcade experience, or to suggest products and casework that may be of absorption to you, or to inform you about special promotions or in-store events. We will alone aggregate claimed information in adjustment to carry out our accepted business purposes and we will abundance any advice that you accommodate deeply and will not advertise or absolution it to any added business or person. Charcoal will not be amenable or accountable for any accident of privacy, acknowledgment of information, harm, accident or accident that may aftereffect from your manual of or any advice you may accelerate to us in any affiliation with this website.

Security

At Charcoal we booty online aegis actively and this is one of the affidavit that our website is run by Shopify which is certified Akin 1 PCI CSS Compliant. For added advice about PCI acquiescence amuse see: http://www.shopify.ca/pci-compliant.